Support – Tech for Cross Border

What things are covered in support?

yakit_litspark — Wed, 08 May 2019 09:31:23 +0000

In brief, we are responsible for the features that are advertised in the theme. So we will do the following:
– Solve bugs if there is any (bug means if any feature is not working as it should)
– If you have any question we will answer it
– After your installation if you face any issues/bugs, we can look into your website or server, but we don’t guarantee any solution or custom works there.

What happens after my support is expired?

yakit_litspark — Wed, 08 May 2019 09:22:44 +0000

After the 6-month period is over you can buy extended support. You can buy extended support in the beginning, too. I that case you get a 1-year support in total.

Is the theme supported?

yakit_litspark — Wed, 08 May 2019 09:22:10 +0000

Yes, SaasLand comes with ThemeForest’s standard 6 months support. We conduct the support via theme’s “Comments” section and also our support ticketing system.

Is the price of the theme one-time or recurring (monthly/yearly)?

yakit_litspark — Wed, 08 May 2019 09:19:48 +0000

The payment is one-time. After you pay the one-time price of the theme, you will never be charged for it. But you can buy extended support after your support expires after 6 months.

Is there a warranty on my item?

yakit_litspark — Wed, 08 May 2019 09:15:55 +0000

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